Frequently Asked Questions
How do the doctors stay up-to-date on all of the current techniques and materials?
The doctors subscribe to the latest industry journals to keep tabs on research and development in the dental industry. They also take time on a regular basis for continuing education, and ensure that their staff does the same. As a team and as individuals, our office makes it our responsibility to be familiar with the latest techniques and materials available.
How do I know when it is time to come in for a check-up?
If you have not been here before and are looking for a dentist, remember that it’s recommended to visit a dentist at least twice per year regardless of your dental health situation. If it’s been longer than that time period since you saw a dentist, or if you are experiencing pain or discomfort, make an appointment now.
If you are a patient wondering how you will know when to come back, we make that easy for you. We work diligently to make sure you always know what the next steps are. Your hygienist will help you understand what interval is needed to keep your mouth healthy. We will schedule your sequential appointment before you leave. We will also send you a card, give you a call or an email when you are due for your next visit.
At what age should my child first see a dentist?
We recommend that children come to see us when they are between 18 and 24 months of age. This will introduce them to our office and allow us to check for any problems with their teeth and gums. We try to ensure that children have a very positive experience during that visit; they get a chance to look around the office and take a ride in the dental chair. We want them to leave with the idea that the dental office is a friendly, good place to visit.
Do you accept referrals?
Yes. We love referrals. Wonderful people refer wonderful people, so we look forward to treating your friends with the same expert care we extend to you. Ask us about our special “VIP” cards and other perks you will receive when sharing the great news of our office’s commitment to oral health with your friends.
What do I do if I have an emergency?
Call our regular phone number at anytime. If the office is closed, you will be directed to a pager number allowing the doctor or a team member to be personally paged to call you back, answer any questions pertaining to your emergency and then come to the office for emergency treatment if necessary.
What different payment options do you provide?
We consider our relationship with you to be of primary importance and will always make our recommendations based on what we believe is the very best treatment for you regardless of your insurance coverage or financial arrangements.
We provide several different payment options so that everyone who needs or wants dental care is able to afford it. We offer CareCredit and Dental Fee Plan along with MasterCard, Visa, Discover, American Express, personal checks and cash.
Do you accept my insurance plan?
Our office is very up to date on insurance. As a matter of fact, we have a computer program that links to a national database of insurance companies. We can look up your insurance provider by your employer name. We are not part of any provider or HMO plan. However, we find that 80% of the time, you still have the ability to choose your own dentist. We will do our best to maximize your benefits. We will complete your claim forms and even help argue your case if your claim is denied.
I really don’t like visiting the dentist, is there anything you can do to help me relax?
We make every effort to make your visit soothing and relaxing. Nitrous oxide can be administered safely and comfortably to you through a nosepiece. For some of the most nervous patients IV sedation is available.
What precautions do you take to ensure patient safety?
We have a state-of-the-art sterilization center and even have a third-party sterilization specialist perform weekly audits to make sure all sterilization equipment functions correctly for your maximum safety. We even use a special water bottle sterilization system that is proven to eliminate bacteria problems. Your safety is of utmost importance to us and we not only comply with but we exceed universal precautions.
My gums bleed after I brush. Is there anything to be concerned about?
Yes, this is cause for concern. Healthy gums should not bleed. Bleeding gums can be an indication of disease and you need to make an appointment to look into this issue more thoroughly right away. Not only can gum disease cause bad breath along with bleeding and receding gums, but it can also lead to the loss of otherwise healthy teeth. Gum disease has even been linked to heart disease, strokes and low birth-weight babies. If you do indeed have a gum disease issue, we will design a program just for you to help solve this problem. Sometimes the disease can be helped with cleaning and other times it is more involved. We will carefully tailor the treatment plan just for you and make sure you do not have to worry about bleeding gums.
I brush everyday, but my breath just is not fresh. Is there anything I can do?
Yes, there is definitely something you can do about bad breath. We use Oxyfresh oral heath care products, a non-alcohol based mouthwash. It’s important however, to understand the source of the breath problem, whether it is simply the food you have eaten; a stomach or digestive system issue; or even more importantly, tooth decay or fillings needing to be replaced. We will need to assess the source of the odor to really help you with this frustrating problem. Make an appointment now. There is a solution and we can help you find it.
How can I safely whiten my teeth?
We offer at home whitening systems and ZOOM in-office whitening options. Make an appointment today and we will look at what the best option for you might be.
Why do I need perio maintenance? Can’t I just get my teeth cleaned?
The word prophy or prophylaxis cleaning means prevention. Prophylaxis appointments, or cleanings, focus on preventing disease such as infection, bone loss, gum loss. Periomaintenance means we have gone from a clean/healthy state (where only prevention is needed) into a deeper state, causing a need to really address the health issues within your mouth beyond the prevention level of care. Periodontal maintenance involves going 360 degrees around each tooth. There is a difference between preventive cleanings and periodontal maintenance. Both are important and we will always only recommend the one that you need based on the health of your mouth.
I have a difficult time taking off work, is there any way that you can accomodate me?
Yes, for your convienence we have hours to accomodate those of you that have difficulty taking time off work. We have early morning 7 am appointments Tuesday, Thursday and Friday. We also have evening appointments until 8 pm on Monday and Wednesday.
Are piercings harmful?
If you sport lip or tongue studs, you may be compromising the health of your teeth. Aside from the obvious risks of piercing (including infection, bleeding and nerve damage), oral ornamentation presents the possibility of chipping and/or cracking teeth.